Plans
One monthly fee, and we look after the lot
A flat monthly fee per person. No surprise invoices after a bad week.
Example plan
Managed
Everything running, looked after.
Replace before launch
$50
per person, per month
- Support hours8am – 5.30pm weekdays
- On-site visitsIncluded
- Urgent responseWithin the hour
- Per-ticket chargesNone
Complete
Adds cover outside business hours.
Replace before launch
$125
per person, per month
- Support hoursWeekdays plus after hours
- On-site visitsIncluded
- Urgent responseWithin the hour
- Per-ticket chargesNone
On every plan
Included whichever plan you are on
Everything below is included in the monthly fee — no per-ticket charges.
- 24/7 monitoring
- Asset register
- Patching and updates
- Daily backups
- Email security
- Multi-factor sign-in
- Same-day response
- Cyber essentials
Ways to pay
Replace before launch
Say how you invoice and what you accept.
No lock-in contract
Plans run month to month. There is nothing to sign that traps you.
Cancel with 30 days notice
Give us 30 days and we hand everything over cleanly, documented.
Common questions
Before you ask
What is the difference between Managed and Complete?
Both cover the same work — the monitoring, backups, patching, security and on-site visits listed above. Complete adds cover outside business hours, so problems after 5.30pm or on a weekend are picked up the same way.
Do we have to sign a long contract?
No. Plans run month to month. Give us 30 days notice and we will hand over your documentation, passwords and access cleanly.
What is not included in the monthly fee?
Hardware, software licences and major project work are quoted separately. Everything in the plan list is covered, and we tell you before anything falls outside it.
How does switching to you work?
A short review of what you have now, then a handover we schedule around you — usually a week from first call, with no downtime for your team.
What if my question is not here?
Ask us. If it is not covered above we will give you a straight answer rather than a maybe.
Still not sure?
We will review what you are running now and tell you honestly what needs doing — no charge, no obligation.